Privacy Statement

General and Legal information


Thank you for your interest in us.

As responsible entity our company takes the protection of your personal data very seriously and dedicates this section to our data protection policy and the processing of personal data. Here you will find all the information concerning: The processing of your data, your rights, the identity of the entity responsible for the processing of the data, the department to contact and the persons to whom you can address your questions or complaints.

We invite you to read this information on data protection carefully.

Main terms and principles

Personal data is individual information about the personal or material circumstances of a specific or determinable natural person. In addition to name, address and telephone number, it is data that describes a person more precisely for instance by providing information about the person’s digital data traces. . This information is digital data that each of us leaves on the World-Wide-Web by using the Internet. This person and his or her data are also called "data subject".

The processing of your (personal) data includes all activities, from collection, storage, use, modification, transmission or transfer up to deletion. It does not matter whether this processing is carried out electronically, i. e. by computer, or in another way, for example on paper.

A specific data processing of your personal data is also referred to as a "processing activity". Each processing activity follows a specific processing purpose that must be designated and requires, among other things, a specific legal basis that must also be stated, otherwise the processing is not permitted.

The responsible entity is who ultimately determines the purposes and means of the processing of your data. It does not matter whether the responsible is a person, a company, an association, a public body or other. The responsible may decide on the purposes and means of the processing alone, jointly with others or on behalf of a third party.

Your contact options

The responsible entity for the processing of your personal data is :

Petromax GmbH
Sudenburger Wuhne 61
39116 Magdeburg
Fax: +49 (0) 391 / 5568 46 01

If you have any questions regarding this data protection information, the data we process about you or subsequent processing activities, please contact our designated data protection officer by e-mail:

Mr. Matthias Kunert
cubeoffice GmbH & Co KG
Fichtestr. 29a
39112 Magdeburg
Telephone: +49 391 61128-69

In the event of a breach of data protection legislation, you as the data subject have a legal right of appeal to the competent supervisory authority. The supervisory authority responsible for our enterprise is the Data Protection Officer of the State of Saxony-Anhalt :

Data Protection Commissioner of the State of Saxony-Anhalt
Represented by the office manager Mr. Albert Cohaus
Leiterstraße 9
39104 Magdeburg

A list of all state data protection officers and their contact details can be found at the following link:

Your rights as a data subject

As a data subject, you basically have the following rights regarding your (personal) data:

  1. Request for information about the data stored about you,
  2. request to correct or complete inaccurate data
  3. request for deletion of the data if, for example, the data is no longer necessary for the intended use or if there is (no longer) a legal basis for processing,
  4. request for (time-limited) restriction of data processing, e. g. if the accuracy of the data is disputed or if the processing is presumed to be unlawful,
  5. opposition to further processing of your data by us,
  6. request for the delivery of a copy of the data in a reusable electronic format, insofar as this does not affect the rights and freedoms of other persons,
  7. revocation of your consent of use at any time and request to be subsequently "forgotten" if the use of your data is based on a previously given consent.
  8. Filing a complaint with the competent supervisory authority (see above) if you believe that the processing of your data infringes data protection legislation, or your data protection rights.

If you have any questions or requests for information, or if you wish to exercise your rights in general, please contact our data protection officer, Matthias Kunert (, by e-mail.

Please allow 14 days for you request to be processed. 

Processing of your personal data

  1. How we collect your data and what data we process
    We process the personal data that you make available to us when you contact us in writing or directly by e-mail. In addition, we process your personal data when you provide optional information. We may also process the personal data you provide to us, for example to verify your identity.
  2. Purpose
    We process the personal data that you provide to us (the exact data depends on the information you include in your request, usually this is your name, contact details, information about your use of our site and the request itself) in order to process and respond to your request in a concrete way.
  3. Legal basis for processing
    The processing of your personal data is necessary for us to comply with a legal obligation to which we are subject: We are legally obliged to respond to your request and process your personal data accordingly.

How long do we keep your personal data?

We keep your personal data until we have responded to your request. Thereafter, your personal data is blocked until the end of the respective limitation period for the maintenance of legal claims (i. e. we block your data for all further uses). After the expiry of this limitation period (3 years), your data will be completely deleted.

Data processing on our website


When you visit our website, various data about you are processed in order to analyse the use of our services and our information, to improve them and to be able to identify and correct any problems.


Our web pages use so-called cookies. Cookies are small text files placed on your device and saved by your browser. Cookies help us to make our services more user-friendly, effective and secure.

The cookies we use are so-called "session cookies". They are automatically deleted after 7 days. These cookies allow us to recognize your browser on your next visit.

Only pseudonymous data is saved in the cookies we use. When the cookie is activated, it obtains an identification number, and no personal data is assigned to this identification number. Your name, your IP address or similar data, which would make it possible to assign the cookie to your person, are not used in the cookies. Based on cookie technology, we only receive pseudonymised information, e. g. which pages of our website have been visited, which products have been viewed, etc.

You can configure your browser in such a way that you are informed about the installation of cookies and only allow cookies on a case-by-case basis, to exclude the acceptance of cookies in certain cases or in general, and to enable automatic deletion of cookies. However, disabling cookies may prevent or limit the use of certain features of this website.

Server log files

Our servers automatically save information in so-called server log files, which your browser transmits to us. These are:

  • pseudonymised IP addresses
  • browser type/version
  • operating system used
  • referral URL
  • hostname of the computer accessing the site
  • server request time
  • screen resolution

These data cannot be assigned to specific persons. We do not aggregate this data with other data sources. We reserve the right to check this data at a later date if we become aware of concrete indications of illegal use.

Contact form

When using the contact form, we only collect your personal data (name, e-mail address, message text) to the extent that you have provided it to us. The processing of the data allows us to contact you. By sending your message, you consent to the processing of the transmitted data. The processing is carried out on the basis of Article 6 (1) letter a GDPR with your consent. You can revoke your consent at any time by notifying us, without this affecting the lawfulness of the processing carried out on the basis of the consent prior to the revocation. We only use your email address to process your request. Your data will then be deleted if you have not consented to further processing and use.

The storage period is one year.

Secure transmission

Your personal data is transmitted to us securely by means of encryption. We use the SSL (Secure Socket Layer) encryption system. We use technical and organisational measures to protect our websites and systems against the loss, destruction, access, modification, or dissemination of your data by unauthorised persons.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as site operator, this site uses SSL or TLS encryption. You recognize an encrypted connection by the fact that the address line of the browser changes from

"http://" to "https://" and the padlock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Ordering goods via the Feuerhand online shop

The data you enter to create a customer account with us is saved. The data you enter when ordering goods via the online store is also saved.

As a rule, the following data is required to create a customer account or to process an order of goods: name, postal address, e-mail address, telephone number as well as a password for the customer account.

All data you enter is transmitted in encrypted form. Your customer account password is stored immediately in encrypted form and cannot be viewed by us.

When you place an order, the payment method you have chosen is saved. The data or bank details that you provide when placing an order are sent directly and in encrypted form to the relevant payment service provider or credit company and are not stored by us. When we receive a payment authorisation or rejection from the payment service provider or credit company, this information is stored with us.

Details of the encryption used can be found here:

The personal data mentioned is hereinafter referred to as "customer data". The recording of customer data takes place directly in the database on our servers in Germany.

These registered customer data are necessary and used by us for the processing of the order.

By entering your customer data, you have given us permission to use them. You can revoke this consent at any time with future effect. You can access the withdrawal form here: open the withdrawal form. If the revocation takes place within the framework of the processing of an order, this may lead to certain problems in the processing of the order.

We shall not pass on your customer data (except for your address data to the shipping company that delivers the goods you have ordered) unless we are required to pass it on or provide it by law, in particular to prosecuting authorities or courts of law.

Apart from order processing, we only use customer data for the creation and sending of our newsletter, if you have subscribed to it. The subscription to the newsletter was made by checking the corresponding box upon ordering. You can unsubscribe from the newsletter at any time by sending an email to our email address.

Transmission of data to shipping companies

We pass on your address data and your e-mail address to the shipping company within the framework of the execution of the contract. We pass on your data so that you can be informed by e-mail about the progress of the shipment and in order to guarantee the delivery of the ordered goods. The processing is carried out on the basis of Article 6 (1) letter a GDPR with your consent by accepting the data protection provisions. You can revoke your consent at any time by informing us or the shipping company, without this affecting the legality of the processing carried out based on the consent prio to the revocation.

Use of Google Analytics

Our website uses Google Analytics, a web analysis service provided by Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event of activation of IP anonymisation on this website, however, your IP address will be abbreviated by Google beforehand within member states of the European Union or in other signatory states to the Privacy Policy. 'European Economic Area.

Only in exceptional cases is the full IP address transmitted to a Google server in the USA and abbreviated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide the website operator with further services related to website and Internet use. 

The IP address transmitted by your browser within the framework of Google Analytics will not be combined with other Google data.

You can disable the use of cookies by selecting the appropriate settings on your browser. However, such deactivation could prevent the use of certain features on this site. In addition, you can prevent Google from collecting the data generated by the cookie about your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link or opt-out of the Google Analytics measurement by clicking on this link: Google Analytics Opt-Out

Google Maps

This site uses the Google Maps mapping service via an API. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission.

The use of Google Maps takes place in the interest of an attractive presentation of our online offers and easy identification of the places we have indicated on the site. This constitutes a legitimate interest within the meaning of Article 6(1)(f) GDPR.

Further information on the handling of user data can be found in Google's privacy statement: 

Use of Google Web Fonts

This site uses so-called web fonts, provided by Google, for the uniform representation of fonts. When you visit a page, your browser loads the necessary web fonts into your browser's cache in order to display texts and fonts correctly. To do this, the browser you use must connect to Google's servers. Google is thus informed that our website has been accessed via your IP address. The use of Google Web Fonts takes place in the interest of a uniform and attractive presentation of our online offers. This constitutes a legitimate interest within the meaning of Article 6(1)(f) GDPR.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about Google Web Fonts can be found at and in Google's privacy statement:

Use of Instagram

On our pages we integrate functions of the Instagram service. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. By logging into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. Instagram can thus associate the visit to our pages with your user account. We would like to draw your attention to the fact that we as the provider of the pages, have no knowledge of the content of the transmitted data or their use by Instagram.

Further information on this topic can be found in Instagram's data protection declaration:

Use of PayPal

All PayPal transactions are subject to PayPal's Privacy Statement. You can find it at

Future changes to our privacy notice

In order to ensure that our data protection information always complies with current legal provisions, we reserve the right to change it at any time. This also applies if the data protection information needs to be adapted due to new or revised services, for example new services, products or functions on the website or other processing activities. The new data protection information will then apply to your new visit.

Thank you for your understanding.

Revision date : 11.11.2022