Feuerhand Foire aux questions
Chez Feuerhand, nous recevons quotidiennement de nombreuses questions à propos de notre entreprise, de la marque et de nos produits. Nous reprenons ci-après les questions fréquemment posées et y apportons des réponses. Si vous avez d’autres questions ou remarques, n’hésitez pas à nous écrire via le formulaire de contact.
Where can I buy Feuerhand products?
Please contact a retailer whom you trust. Many of our partners also sell our products online. Or you can order directly in our Feuerhand online shop.
Can I order spare parts for all of the Feuerhand lantern models?
No. Since 1989 the cold blast lantern Feuerhand Baby Special 276 is the only model that is produced. That is why we offer only spare parts such as glass cylinders, burners and wicks for the model Feuerhand Baby Special 276.
How can I properly operate and care for my Feuerhand hurricane lantern?
Please read our user manual carefully. You will find in it tips and tricks on how to use the lantern properly. If you still have questions, do not hesitate to contact us.
What fuel should I use for my Feuerhand lantern?
We recommend using pure odourless and colourless lamp oil (paraffin oil/ kerosene), such as Petromax Alkan.
Is the Feuerhand hurricane lantern “made in Germany”?
Yes. Since 1893 Feuerhand is a German brand and the hurricane lanterns are manufactured in Germany.
Do you offer factory tours?
No. Due to insurance reasons we do not offer tours of our production site in Magdeburg.
Do you offer a factory outlet?
There is no classic factory outlet. However, in April 2018, we opened the Petromax Product World at our production site in Magdeburg. At this exhibition area of more than 200 square metres, we present all products of the traditional brand Feuerhand. You are invited to have a close look at the assortment, touch it, and of course buy it. If you desire, we offer a personal and detailed product consulting on-site.
Can I also order the Feuerhand hurricane lantern in my favourite colour or with a particular embossing?
Yes. On request, we offer you the opportunity to order the lantern in the colour of your choice or with individual embossing. The price will be calculated based on expenditure. Please note that minimum purchase amounts are required and that we do not offer single manufactured products. We would be glad to prepare an individual quotation for you.
Can you sell one of my old Feuerhand lanterns?
No, we do not purchase second-hand lanterns. Furthermore we only sell new goods.